Privacy Policy

Help Jankari ("hum", "hamara" ya "website") aapki privacy ko seriously leta hai. Ye Privacy Policy explain karti hai ki hum kaunsi information collect karte hain, kaise use karte hain, aur aapke rights kya hain.

1. Hum Kaunsi Information Collect Karte Hain

a) Account Information

Jab aap register karte hain, hum ye information collect karte hain:

• Naam (Name)
• Mobile Number
• Email Address
• Password (encrypted form mein)

b) Transaction Information

Jab aap koi order ya payment karte hain:

• Delivery Address
• Payment history (Razorpay ke through)
• Order details

c) Uploaded Files

Hamare tools use karte samay aap jo files upload karte hain (photos, documents), wo processing ke liye temporarily use hoti hain aur processing complete hone ke baad automatically delete ho jati hain. Hum aapki files ko permanently store nahi karte.

d) Automatically Collected Information

• IP Address
• Browser type aur version
• Device information
• Pages visited aur time spent

2. Hum Ye Information Kaise Use Karte Hain

• Aapka account manage karne ke liye
• Orders process karne aur deliver karne ke liye
• Customer support provide karne ke liye
• Website improve karne ke liye
• Legal requirements fulfill karne ke liye
• Important updates aur notifications bhejne ke liye

3. Cookies aur Advertising

Hum cookies use karte hain taaki aapka experience better ho. Third-party advertising partners (jaise Google AdSense) aapki interests ke ads dikhane ke liye cookies use kar sakte hain.

Google AdSense ke baare mein zyada jankari ke liye: Google Advertising Policies

Aap apne browser settings mein cookies disable kar sakte hain, lekin isse kuch features kaam nahi karenge.

4. Third-Party Services

Hum ye third-party services use karte hain:

• Razorpay: Payment processing ke liye
• Google AdSense: Ads display ke liye
• Google Analytics: Website traffic analysis ke liye

Ye services apni khud ki privacy policies follow karti hain.

5. Data Security

Hum aapki personal information ko protect karne ke liye industry-standard security measures use karte hain:

• SSL/HTTPS encryption
• Password encryption (bcrypt)
• Secure database storage
• Regular security updates

6. Aapke Rights

Aapko ye rights hain:

• Apni information access karne ka
• Information correct karne ka
• Account delete karne ka
• Marketing emails unsubscribe karne ka

In rights ke liye email karein: support@helpjankari.com

7. Children's Privacy

Hamari website 13 saal se kam umar ke bachon ke liye nahi hai. Agar aapko lagta hai ki kisi bache ne humein information di hai, toh humein contact karein.

8. Policy Updates

Hum ye Privacy Policy time-time par update kar sakte hain. Significant changes hone par hum aapko email ya website notification ke through inform karenge.

9. Contact Us